Overview
Hazelnut Cyborg Infra Solutions Pvt. Ltd. provides complete Annual Maintenance Contracts
(AMC) and Monthly Maintenance Contracts (MMC) to keep your IT infrastructure and
security systems running smoothly. Our pre-emptive maintenance offerings assist companies in avoiding interruptions, improving performance, and maximizing operational effectiveness.
Our skilled technical team offers preventative upkeep, quick problem-solving, and useful
recommendations to enhance your IT processes. Regardless of your company's size, from small start-ups to large corporations, our adaptable maintenance plans guarantee you receive appropriate support tailored to your specific requirements. By choosing our services, you can rest assured that your IT infrastructure is in capable hands, allowing you to remain competitive and foster growth within your industry.
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What we do
- Provide comprehensive IT infrastructure maintenance
- Offer flexible support options through AMC and MMC
- Deliver proactive monitoring and issue resolution
Who we do it for
- Businesses of all sizes across various industries
- Organizations seeking reliable IT support
- Companies looking to optimize their IT operations
What they get
- Minimized downtime and increased operational efficiency
- Cost-effective and predictable IT maintenance
- Access to expert technicians and cutting-edge solutions
Our Offerings
IT Infrastructure Support & Maintenance
In today’s digital landscape, a well-maintained IT infrastructure is the backbone of any business. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we offer comprehensive IT infrastructure maintenance services to ensure your systems operate smoothly, securely,
and efficiently.
- Servers & Data Centres – Routine checks, updates, and performance optimization to prevent failures.
- Networking Equipment – Maintenance of routers, switches, access points, and firewalls for seamless connectivity.
- Workstations & Laptops – Ensuring optimal speed, security, and functionality for employee productivity.
- Peripherals & Accessories – Printers, scanners, external drives, and other critical devices kept in top condition.
Surveillance & Security System Support
A secure workplace is essential for protecting your business assets, employees, and sensitive information. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we provide comprehensive maintenance services to keep your surveillance and security systems functioning at peak performance.
- CCTV Cameras Video Monitoring Systems – Regular maintenance, lens cleaning, and system updates to ensure clear and uninterrupted surveillance.
- Access Control Systems –Biometric scanners, key card systems, and smart locks maintained for smooth and secure access.
- Attendance Machines – Fingerprint, facial recognition, and RFID-based attendance systems calibrated for accuracy.
Telecom & Communication Solutions Maintenance
Seamless communication is essential for business productivity and client interactions. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we provide expert maintenance services for your telecom and communication systems, ensuring uninterrupted and high-quality connectivity across all channels.
- EPBX & IPBX Systems – Regular inspections and software updates to maintain smooth internal and external communication.
- VoIP Solutions –Network optimization and troubleshooting to prevent call drops and enhance voice clarity.
- Intercom Paging Systems – Routine checks to ensure clear audio transmission and reliable connectivity.
- SIP Trunks Gateway Devices – Configuration and maintenance to optimize call handling and reduce costs.
Cloud Services Management
In today’s digital era, keeping your software and cloud services secure, up-to-date, and optimized is essential for business success. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we offer comprehensive maintenance services to ensure your digital tools function seamlessly, enhancing productivity and security.
- Microsoft 365 Enterprise Software Solutions – Regular updates, security patches, and feature enhancements to keep your software running smoothly.
- Google Workspace Enterprise Software Solutions –Regular updates, security patches, and feature enhancements to keep your software running smoothly.
- Email Servers Cloud Management –Ensuring optimal performance, security compliance, and uninterrupted access.
- Software Licensing Compliance – Helping you manage software licenses efficiently to avoid unnecessary costs or compliance risks.
- Cloud Migrations Integrations– Seamless transitions between cloud platforms with minimal disruption to operations.
Proactive Monitoring & Troubleshooting
Prevent IT disruptions before they happen with our proactive monitoring and troubleshooting services. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we continuously monitor your IT infrastructure to detect and resolve potential issues before they impact your business operations.
- 24/7 System Monitoring– Constant surveillance of your IT environment to identify early signs of system Performance Optimization failures or security threats.
- Real-Time Alerts Rapid Response – Immediate detection of potential issues, allowing our experts to resolve them before they escalate.
- Performance Optimization – Continuous assessment and fine-tuning of your systems for peak efficiency.
- Predictive Maintenance– Analyzing usage patterns and system health to prevent future breakdowns.
- Remote On-Site Troubleshooting – Swift resolution of issues, whether remotely or through on-site support.
On-Site & Remote Support:
Get IT support whenever and wherever you need it with our flexible on-site and remote assistance services. At Hazelnut Cyborg Infra Solutions Pvt. Ltd., we ensure that IT issues are resolved quickly and efficiently, minimizing disruptions to your business operations.
- On-Site Support – Our expert technicians visit your location to handle critical hardware and infrastructure issues that require hands-on intervention.
- Remote Support – Instant troubleshooting for software, networking, and system-related issues via secure remote access.
- Rapid Response Time – Our dual approach ensures faster issue resolution based on urgency and complexity..
- Cost-Effective Solutions – Remote support minimizes costs, while on-site support is deployed when absolutely necessary.
- Tailored Assistance – Whether you need routine IT fixes or emergency intervention, we provide solutions that best fit your situation
Difference in AMC and MMC
IT AMC (Annual Maintenance Contract)
- Long-term (12 months or more)
- Fixed yearly cost
- Long-term commitment
- Comprehensive & Non-Comprehensive IT infrastructure maintenance
- Focuses only on hardware support & Maintenance
- Standard Priority
- Standard SLAs, Plans and Charges
- Scheduled and On demand Visits
- Hardware Engineer Support
- On Site Support
- Best suited for enterprises with in house IT Teams for operations management
IT MMC (Monthly Maintenance Contract)
- Short-term (6 months or more)
- Monthly payments
- Short to long-term commitment
- IT Infrastructure maintenance and Routine maintenance
- Focuses on operational support along with hardware support & maintenance
- Higher Priority
- Customised SLAs, Plans and Charges
- Scheduled and On demand Visits
- L1 Engineer as well as complete backend team support
- On Site as well as remote support
- Best Suited for enterprises who wants to outsource complete or any part of IT operations also along with hardware support
Why Choose HCISPL for Cloud Services?
Comprehensive IT & Security Coverage
We offer maintenance for all IT infrastructure, including servers, networking devices, workstations, CCTV cameras, access control systems, telecom solutions, and more.
Proactive Maintenance & Downtime Prevention
Our scheduled maintenance ensures early detection of potential issues, reducing downtime and keeping your operations running smoothly.
Expert Technicians & Certified Professionals
Our team consists of highly skilled engineers with expertise in IT, surveillance, networking, and telecom solutions, ensuring reliable and efficient service.
Customizable Plans to Fit Your Needs
We offer flexible AMC and MMC plans tailored to your business size and IT complexity, ensuring cost-effective and relevant solutions.
24/7 Support & Quick Response Time
With our dedicated support team, we provide round-the-clock assistance to resolve critical IT issues promptly.
Genuine Parts & Trusted Brands
We use only authentic spare parts and work with leading brands to ensure quality repairs and replacements for your IT hardware.
Remote & On-Site Assistance
Our hybrid support model allows for remote troubleshooting and on-site visits, ensuring faster issue resolution without unnecessary delays.
Data Security & Compliance Assurance
We follow industry best practices to ensure data integrity, cybersecurity, and regulatory compliance while maintaining your IT infrastructure.
Cost-Effective & Budget-Friendly
Our AMC & MMC services help you save on unexpected repair costs and IT disruptions, offering predictable maintenance expenses.
Single Point of Contact for All IT Needs
From routine servicing to emergency troubleshooting, we act as your trusted IT partner, managing everything related to your IT infrastructure.
Frequently Asked Questions (FAQs)
AMC (Annual Maintenance Contract) provides comprehensive, long-term IT
support with a fixed yearly cost, while MMC (Monthly Maintenance Contract) offers
flexible, short-term support on a month-to-month basis.
For AMC clients, we typically conduct monthly checks, with more frequent
monitoring for critical systems. MMC clients receive maintenance checks as per the
agreed schedule, usually monthly.
Yes, we offer round-the-clock monitoring and support for critical systems under
our AMC. For MMC clients, extended support hours can be arranged based on
specific needs.
A:Absolutely. We tailor our maintenance packages to meet the specific requirements
of your business, ensuring you get the right level of support for your IT infrastructure.
We serve businesses of all sizes across various industries, including corporate
offices, retail, manufacturing, healthcare, and more.
Response times vary based on the urgency of the issue and your contract type.
AMC clients typically receive priority support with faster response times.
Yes, our maintenance services cover cloud infrastructure, software-as-a-service
(SaaS) solutions, and on-premises software management.
While our primary focus is on maintenance, we can advise on IT equipment
procurement and help ensure new purchases integrate smoothly with your existing
infrastructure.
We use secure, encrypted connections for all remote maintenance activities and
follow strict security protocols to protect your data and systems.
For MMC clients, contracts can typically be adjusted or cancelled with 30 days'
notice. AMC contracts usually have specific terms for changes or cancellations, which
we can discuss based on your situation.
Industries we deal in
Corporates
Government
Banking
Education
Healthcare
Hospitality
Real Estate
Railway
Law Enforcement
Industrial
Aviation
Oil & Gas
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Address
- Delhi, Gurugram